If you have kept up with this blog at all, you would know that I had several problems with my brand new laptop, the M1330.  Since then, I've contacted Dell and they've put in a replacement laptop for me using the next business day shipping.  So, DHL did a "Shipment Acknowledged" on Wednesday the 6th, but they didn't pick up the package until Thursday the 7th.  So I thought in my mind, the laptop would arrive at my place on Friday the 8th hence the "Next Business Day" shipping.  Although I shouldn't be surprised, but it is now February 11th, and I have no idea where my replacement laptop is!

The story is that on Friday, I chatted with Neil from DHL asking about my laptop delivery.  He told me that there were a few shipping errors, and he admitted the fact that it was DHL's problems, not Dell.  I asked him, well, if it was DHL's problem, will they then deliver it on Saturday since they were responsible to have shipped the laptop on time.  His response?  "I'm sorry, Saturday is a weekly holiday, and we cannot ship on Saturday".  WTF?

If you have a normal package that was to be delivered on Friday, and you weren't home.  To request a delivery on Saturday, you'd need to pay $15 for DHL to do so.  Now, if we were to switch the sides, if you were to take a Friday off to wait for your package, since signature is required, and DHL does not deliver.  DHL will NOT ship on Saturday, even if you ask them to because it is a "weekly holiday".  Clearly, it is their fault for not shipping it on time, so they must bite the cost and do it on a Saturday, which I am sure they do deliver on.  However, they sidestep the problem by telling me that it's a weekly holiday.

If only Dell doesn't deal with DHL, this world would be a much happier place.